Medion X51 Operations Instructions download pdf (Page 36)

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19.6. Windows

8 – Help and support

Here you will find a comprehensive collection of instructions, help sections and troubleshooting suggestions.

This help covers the entire spectrum of the Windows operating system.

It is recommended for both beginners and experts. The information is subdivided into topics and can be printed out or book-

marked. Start as follows:

 Move the mouse pointer into the top right or bottom corner of the display, move the mouse down and click Settings.

 Now click on Help.

 Choose the topic you are interested in.

20. FAQ – Frequently asked questions

Do I need to install the discs supplied?

− No All programs are preinstalled. The discs are provided as backup copies only.

Where can I find the necessary drivers for my PC?

− The drivers can be found in the second hard drive partition in the

Drivers and Tools folders.

What is Windows activation?

− You will find a relevant section in these operating instructions containing detailed information on this topic.

How do I activate Windows?

− Windows is activated automatically as soon as an Internet connection is established.

How do I activate Windows without an Internet connection?

− Windows can also be activated over the telephone. Follow the instructions in the Windows Activation section to acti-

vate Windows by telephone.

When is restoring factory settings recommended?

− This method should only be selected as a last resort. Read about the alternatives in the System Recovery section.

How do I perform a data backup?

− Perform a backup or backup synchronisation of selected data onto external media to familiarise yourself with the tech-

nology. A backup is of no use if you are unable to recover the data or if the medium is faulty or is no longer available.

Why do I need to reinstall my USB device even though I have already done it?

− If the device is not operated on the same USB port as the one it was installed in, it automatically receives a new identifi-

er. The operating system then treats it like a new device and tries to reinstall it.

− Use the installed driver or connect the device to the port on which it was originally installed.

21. Customer service

21.1. First aid in the case of hardware problems

Malfunctions can sometimes have quite trivial causes, but they may also be the result of defective components. We have in-

cluded a brief troubleshooting guide below which may help to solve any problems.

If these tips don’t do the trick, then we’ll be more than pleased to help you out. Just give us a call!

21.2. Find the cause

Start by carefully checking all the cable connections. If the indicator lamps are not on, ensure that the PC and all peripheral

devices are connected to the power supply.

• Check the plug, power cable and all switches in the socket circuit.

• Turn off the PC and check all cable connections. If the PC is connected to peripheral devices, check all cable connections.

Do not swap around the cables for the various devices, even if they look alike. The polarity of the various cables may be dif-

ferent. Once you have ensured that the device is powered and all connections are intact, then switch the PC back on.

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Medion X51 Operations Instructions Page 36

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